Sleep Disruptors Troubleshooting

Known Issue: Unable to view the livestream in full screen in Safari browser on Mac.

In order to view the livestream in full screen on a Mac, please download and install Google Chrome or Mozilla Firefox for Mac.

• Download Google Chrome for Macs
• Download Mozilla Firefox for Macs

Known Issue: Getting “Reconnecting” message Questions/Polls plugin in Safari browser.

Example of issue:

This is a known issue and occurs on the Safari web browser on all Apple devices including iPhones, iPads, and Macs.

Below are 2 methods to resolve this issue.

Method 1: Use the Google Chrome internet browser instead. Use the appropriate link below to download if you do not already have the browser installed.

• Download Google Chrome for iPad, iPhone
• Download Google Chrome for Macs

Method 2

• iPhone, iPad: Disable the “Prevent Cross-Site Tracking” option in the device settings for Safari.
  1. Go to your Device Settings.
     
  2. Scroll down and select “Safari”.
     
  3. Find the “Prevent Cross-Site Tracking” option under Privacy & Security and make sure it is turned OFF.
     
  4. Refresh the livestream page and the issue should be resolved.
• Macs: Disable the “Prevent cross-site tracking” option in Preferences.
  1. Go to “Preferences” from the Safari menu.
     
  2. Go to the “Privacy” tab and uncheck “Prevent cross-site tracking”.
     
  3. Refresh the livestream page and the issue should be resolved.